All international service is on regularly scheduled airlines and is included
in the price of the tour where indicated. Foreign airport departure taxes
may not be paid in advance in certain destinations and are the traveler's
responsibility. Air-inclusive rates are based on advance purchase and may
be subject to certain airline restrictions and penalties. Passport information
may be required to issue airline tickets. Seats are assigned at the discretion
of the airline and may be changed by the carrier without notice due to a
change in equipment or schedule.
Cruises: A deposit of $400 per person is due within seven calendar days of booking in order to secure your reservation.
All other programs: A deposit of $200 per person is due within seven calendar days of booking in order to secure your reservation.
For Final Payment
Cruises: Full payment is due 90 days prior to departure. Less than 90 days prior to departure, full payment must be guaranteed at the time of booking with a credit card.
All other programs: Full payment is due 60 days prior to departure. Less than 60 days prior to departure, full payment must be guaranteed at the time of booking with a credit card. Trade fairs and holidays like New Year's, Oktoberfest and Carnival in Venice may require early pre-payment.
A minimum $30 fee will be charged per transaction for any changes made to
dates, hotels, or to ground or air transportation. When dates are
changed on these packages, it is considered a cancelled trip and
cancellation penalties will apply. Revisions to air tickets are subject
to the rules and regulations of the fare type purchased. Prices may vary
depending on the day of travel and airline class of service booked, which
is determined by airline seat availability. All prices are subject to
change without notice.
Cancellations must be received in writing.
Cruises are subject to the following per person fees:Up to 121 days prior to departure: $100 fee per person plus airline cancellation penalties
120-91 days prior to departure: 15% of price plus airline cancellation penalties
90-61 days prior to departures: 35% of program price plus airline cancellation penalties
60-31 days prior to departures: 50% of the program price plus airline cancellation penalties
Within in 30 days of departure: 100% of the program price plus airline cancellation penalties
All other programs are subject to the following per person fees:Up to 61 days prior to departure: $100 fee per person plus airline cancellation penalties
60-31 days prior to departure: 10% of price plus airline cancellation penalties
30-15 days prior to departure: 25% of price plus airline cancellation penalties
14-8 days prior to departure: 50% of price plus airline cancellation penalties
Within 7 days of departure: 100% of price plus airline cancellation penalties
Hotel bookings cancelled after departure from the USA are subject to 100% cancellation penalties.
Trade fairs and holidays like New Year's, Oktoberfest and Carnival in
Venice may carry additional penalties.
Changes In Itineraries
General Tours will make every effort to operate all tours as disclosed
on this site. However, circumstances may arise which would require an
adjustment to the tour. General Tours will do all that is possible to
avoid such changes but they must reserve the right to make such modifications.
Because rivers can be affected by rain or drought, high or low water levels
may require a change in embarkation and disembarkation points, sightseeing
itineraries, modes of transportation and cruising schedules. Alternate
programs may be arranged by the cruise companies without notice.
All requests for refunds will be considered promptly, but they must be in
writing and received within 30 days of the return date of the tour. Certain
unused tour features are not refundable.
Tour Documents & Rail Tickets
Documents are mailed approximately 21 days prior to departure for all tours.
Documents for all passengers cannot be released until full payment conditions
have been met. Rail tickets are issued under the regulations of each country's
rail system and may require passport information. Train reservations may not
be available for certain cities. Rail tickets are not refundable. A shipping
fee is charged for 2-day FedEx Service.
All hotels offered in conjunction with General Tours' tours are Superior
Tourist Class, First Class or better consistent with classifications of the
OHRG and established European standards. All hotels are disclosed on the
tour pages of this Web site and the brochure. General Tours must reserve
the right to substitute hotels if absolutely necessary. Hotel bookings
cancelled after departure from the USA are subject to 100% cancellation.
Please note that it is standard policy that hotel rooms are not available
for check-in before 2 p.m. Single rooms in Asia are often smaller than twin
rooms. Triple rooms may not be available and consist of a rollaway bed or
cot in a twin room, and may not be comfortable for three adults. Single
rooms in Europe are often smaller than twin rooms.
All hotel gratuities are included in the price. When meals are featured,
those gratuities are also included. However, gratuities for the tour
manager, local guides, drivers and cruise staff are not included and are
at the discretion of the individual traveler.
Transfers are included when indicated on this site or in the brochure for
air-inclusive arrangements purchased through General Tours. Transfers may
be arranged at an additional cost to meet passengers' flights not purchased
through General Tours.
There is a no-smoking policy on all of General Tours' motorcoaches. Cruise
ships have a nonsmoking policy, except where permitted in designated areas
of the open decks.
Airline baggage allowance regulations are based on a measurement system
whose combined overall dimensions do not exceed 106 inches. Carry-on
luggage cannot exceed 45 inches. For flights within continents baggage
is limited to 44 lbs. (20 kilos). One bag not to exceed 106 inches may be
taken on Escorted Tours. For additional bags, there will be an additional
charge of approximately $3 per bag per handling.
Travelers Requiring Special Assistance
Any disability requiring special attention should be reported to General
Tours at the time the reservation is made. General Tours will make
reasonable attempts to accommodate the special needs of such travelers,
but it is not responsible for any denial of services by carriers, hotels,
and other independent suppliers. General Tours regrets that they cannot
provide individual assistance to a tour member for walking, dining,
getting on and off motorcoaches and other transportation vehicle, or other
personal needs. Travelers who need such assistance must be accompanied by
a qualified companion. Cruise ships have very limited handicapped facilities;
almost all have stairs rather than elevators.
All of the departures in General Tours' brochure are guaranteed. However,
tour managers, modes of transportation and itinerary routings may change
based on the number of passengers on a guaranteed departure. Should problems
beyond the Tour Operator's control (such as civil unrest or acts of
nature) force a cancellation, you will receive a refund of the amount paid.
General Tours, Inc. operates all the tours contained in their brochure.
General Tours (the "Operator") packages and operates these
programs solely as an independent contractor. The tour services described
in the brochure, including without limitation transportation, lodging,
and sightseeing, are provided by the carrier, hoteliers, and other suppliers
that are independent contractors and not agents for, employees, partners,
or joint venturers of the Operator. The Operator issues tickets, vouchers,
and other travel documents for such services merely as an agent for the
companies that furnish such services. Such tickets, vouchers, and other
travel documents are subject to all terms and conditions of the respective
suppliers (some of them may limit or exclude the supplier's liability).
The Operator is not responsible for any loss of or damage to property or
death or injury to persons, resulting from any act or omission of any
supplier providing any tour service or any other person or entity or
caused by strike, war, weather, quarantine, sickness, government restriction
or regulation, or any other cause beyond its reasonable control. The tour
participant expressly waives all rights, which he or she may have against
the Operator in connection with the foregoing. Under no circumstances is
the Operator to be construed as a carrier under contract for safe carriage
of the passenger or his or her baggage and belongings. The Operator reserves
the right to remove a client from a tour and provide a full refund for
Any unresolved dispute or controversy arising under or in connection with
the services provided by Operator shall be settled exclusively by
arbitration, conducted before the American Arbitration Association in
Boston, Massachusetts, in accordance with the rules of that body then in
effect. The arbitrator shall not have the authority to add to, detract
from, or modify any provision hereof nor to award punitive damages to any
injured party. A decision by the arbitrator shall be final and binding.
Judgment may be entered on the arbitrator's award in any court having
jurisdiction. Each party shall be responsible for the respective fees and
expenses of their legal representation and the costs of arbitration shall
be shared equally.
Legal proceedings against the Operator may be instituted only in a state
or federal court within the State of New Hampshire, and any claim involved
in such proceedings shall be decided in accordance with the laws of the
State of New Hampshire. Any legal proceeding against the Operator must be
commenced within one year following the date of tour completion. Neither
the Operator nor any affiliate shall in any case be liable for other than
compensatory damages, and you hereby waive any right to punitive damages.
Every effort has been made to accurately produce the information on this
site and in the brochure. We reserve the right to correct errors.