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Terms and Conditions

General Tours

Air Transportation
All international service is on regularly scheduled airlines and is included in the price of the tour where indicated. Foreign airport departure taxes may not be paid in advance in certain destinations and are the traveler's responsibility. Air-inclusive rates are based on advance purchase and may be subject to certain airline restrictions and penalties. Passport information may be required to issue airline tickets. Seats are assigned at the discretion of the airline and may be changed by the carrier without notice due to a change in equipment or schedule.

For Deposit
Cruises: A deposit of $400 per person is due within seven calendar days of booking in order to secure your reservation.
All other programs: A deposit of $200 per person is due within seven calendar days of booking in order to secure your reservation.

For Final Payment
Cruises: Full payment is due 90 days prior to departure. Less than 90 days prior to departure, full payment must be guaranteed at the time of booking with a credit card.
All other programs: Full payment is due 60 days prior to departure. Less than 60 days prior to departure, full payment must be guaranteed at the time of booking with a credit card. Trade fairs and holidays like New Year's, Oktoberfest and Carnival in Venice may require early pre-payment.

Changes
A minimum $30 fee will be charged per transaction for any changes made to dates, hotels, or to ground or air transportation. When dates are changed on these packages, it is considered a cancelled trip and cancellation penalties will apply. Revisions to air tickets are subject to the rules and regulations of the fare type purchased. Prices may vary depending on the day of travel and airline class of service booked, which is determined by airline seat availability. All prices are subject to change without notice.

Cancellation Fees
Cancellations must be received in writing.

Cruises are subject to the following per person fees:

  • Up to 121 days prior to departure: $100 fee per person plus airline cancellation penalties
  • 120-91 days prior to departure: 15% of price plus airline cancellation penalties
  • 90-61 days prior to departures: 35% of program price plus airline cancellation penalties
  • 60-31 days prior to departures: 50% of the program price plus airline cancellation penalties
  • Within in 30 days of departure: 100% of the program price plus airline cancellation penalties
  • All other programs are subject to the following per person fees:

  • Up to 61 days prior to departure: $100 fee per person plus airline cancellation penalties
  • 60-31 days prior to departure: 10% of price plus airline cancellation penalties
  • 30-15 days prior to departure: 25% of price plus airline cancellation penalties
  • 14-8 days prior to departure: 50% of price plus airline cancellation penalties
  • Within 7 days of departure: 100% of price plus airline cancellation penalties
  • Hotel bookings cancelled after departure from the USA are subject to 100% cancellation penalties.
  • Trade fairs and holidays like New Year's, Oktoberfest and Carnival in Venice may carry additional penalties.

    Changes In Itineraries
    General Tours will make every effort to operate all tours as disclosed on this site. However, circumstances may arise which would require an adjustment to the tour. General Tours will do all that is possible to avoid such changes but they must reserve the right to make such modifications. Because rivers can be affected by rain or drought, high or low water levels may require a change in embarkation and disembarkation points, sightseeing itineraries, modes of transportation and cruising schedules. Alternate programs may be arranged by the cruise companies without notice.

    Refunds
    All requests for refunds will be considered promptly, but they must be in writing and received within 30 days of the return date of the tour. Certain unused tour features are not refundable.

    Tour Documents & Rail Tickets
    Documents are mailed approximately 21 days prior to departure for all tours. Documents for all passengers cannot be released until full payment conditions have been met. Rail tickets are issued under the regulations of each country's rail system and may require passport information. Train reservations may not be available for certain cities. Rail tickets are not refundable. A shipping fee is charged for 2-day FedEx Service.

    Hotels
    All hotels offered in conjunction with General Tours' tours are Superior Tourist Class, First Class or better consistent with classifications of the OHRG and established European standards. All hotels are disclosed on the tour pages of this Web site and the brochure. General Tours must reserve the right to substitute hotels if absolutely necessary. Hotel bookings cancelled after departure from the USA are subject to 100% cancellation. Please note that it is standard policy that hotel rooms are not available for check-in before 2 p.m. Single rooms in Asia are often smaller than twin rooms. Triple rooms may not be available and consist of a rollaway bed or cot in a twin room, and may not be comfortable for three adults. Single rooms in Europe are often smaller than twin rooms.

    Gratuities
    All hotel gratuities are included in the price. When meals are featured, those gratuities are also included. However, gratuities for the tour manager, local guides, drivers and cruise staff are not included and are at the discretion of the individual traveler.

    Transfers
    Transfers are included when indicated on this site or in the brochure for air-inclusive arrangements purchased through General Tours. Transfers may be arranged at an additional cost to meet passengers' flights not purchased through General Tours.

    Smoking Policy
    There is a no-smoking policy on all of General Tours' motorcoaches. Cruise ships have a nonsmoking policy, except where permitted in designated areas of the open decks.

    Baggage
    Airline baggage allowance regulations are based on a measurement system whose combined overall dimensions do not exceed 106 inches. Carry-on luggage cannot exceed 45 inches. For flights within continents baggage is limited to 44 lbs. (20 kilos). One bag not to exceed 106 inches may be taken on Escorted Tours. For additional bags, there will be an additional charge of approximately $3 per bag per handling.

    Travelers Requiring Special Assistance
    Any disability requiring special attention should be reported to General Tours at the time the reservation is made. General Tours will make reasonable attempts to accommodate the special needs of such travelers, but it is not responsible for any denial of services by carriers, hotels, and other independent suppliers. General Tours regrets that they cannot provide individual assistance to a tour member for walking, dining, getting on and off motorcoaches and other transportation vehicle, or other personal needs. Travelers who need such assistance must be accompanied by a qualified companion. Cruise ships have very limited handicapped facilities; almost all have stairs rather than elevators.

    Guaranteed Departures
    All of the departures in General Tours' brochure are guaranteed. However, tour managers, modes of transportation and itinerary routings may change based on the number of passengers on a guaranteed departure. Should problems beyond the Tour Operator's control (such as civil unrest or acts of nature) force a cancellation, you will receive a refund of the amount paid.

    Responsibility
    General Tours, Inc. operates all the tours contained in their brochure. General Tours (the "Operator") packages and operates these programs solely as an independent contractor. The tour services described in the brochure, including without limitation transportation, lodging, and sightseeing, are provided by the carrier, hoteliers, and other suppliers that are independent contractors and not agents for, employees, partners, or joint venturers of the Operator. The Operator issues tickets, vouchers, and other travel documents for such services merely as an agent for the companies that furnish such services. Such tickets, vouchers, and other travel documents are subject to all terms and conditions of the respective suppliers (some of them may limit or exclude the supplier's liability). The Operator is not responsible for any loss of or damage to property or death or injury to persons, resulting from any act or omission of any supplier providing any tour service or any other person or entity or caused by strike, war, weather, quarantine, sickness, government restriction or regulation, or any other cause beyond its reasonable control. The tour participant expressly waives all rights, which he or she may have against the Operator in connection with the foregoing. Under no circumstances is the Operator to be construed as a carrier under contract for safe carriage of the passenger or his or her baggage and belongings. The Operator reserves the right to remove a client from a tour and provide a full refund for unused services.

    Any unresolved dispute or controversy arising under or in connection with the services provided by Operator shall be settled exclusively by arbitration, conducted before the American Arbitration Association in Boston, Massachusetts, in accordance with the rules of that body then in effect. The arbitrator shall not have the authority to add to, detract from, or modify any provision hereof nor to award punitive damages to any injured party. A decision by the arbitrator shall be final and binding. Judgment may be entered on the arbitrator's award in any court having jurisdiction. Each party shall be responsible for the respective fees and expenses of their legal representation and the costs of arbitration shall be shared equally.

    Legal proceedings against the Operator may be instituted only in a state or federal court within the State of New Hampshire, and any claim involved in such proceedings shall be decided in accordance with the laws of the State of New Hampshire. Any legal proceeding against the Operator must be commenced within one year following the date of tour completion. Neither the Operator nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.

    Every effort has been made to accurately produce the information on this site and in the brochure. We reserve the right to correct errors.