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Coronavirus Update: April 9, 2020People who live in Houston and the surrounding area have been ordered to stay home until April 30 unless they are conducting essential business. Vacations To Go is based in Houston and all of our employees are now working from home.
Customers should expect longer hold times and slower responses to emails than is normally the case. If you have an inquiry about an existing reservation and it is not urgent, please delay contacting us until after April 15, if possible.
We sincerely apologize for the inconvenience and appreciate your understanding as we work through an unprecedented number of vacation changes.
Below we’ve listed dates of suspended service by tour and river cruise operator and provided links to each company's policy covering future travel credits (FTCs) and refunds on canceled trips. We have also provided links to relaxed cancelation terms for bookings on future vacations.
In general, tour operators and river cruise companies are offering generous incentives to customers who accept future travel credits (FTCs) in lieu of a refund on a trip that has been canceled by the operator. These FTCs can be applied to a future vacation with the same operator and booked at Vacations To Go’s terrific rates.
Tour operators and river cruise companies are advising customers who have canceled and are due refunds that those funds will be returned within 30 to 90 days of the cancelation date.
No further action is needed if the booking is canceled and it is not necessary to contact Vacations To Go.
Abercrombie & Kent
Riviera River Cruises
Scenic Luxury Cruises & Tours
U by Uniworld
Uniworld Boutique River Cruise Collection