Coronavirus Update:  April 9, 2020

People who live in Houston and the surrounding area have been ordered to stay home until April 30 unless they are conducting essential business. Vacations To Go is based in Houston and all of our employees are now working from home.
 
Customers should expect longer hold times and slower responses to emails than is normally the case. If you have an inquiry about an existing reservation and it is not urgent, please delay contacting us until after April 15, if possible.
 
We sincerely apologize for the inconvenience and appreciate your understanding as we work through an unprecedented number of vacation changes.
 
Below we’ve listed dates of suspended service by tour and river cruise operator and provided links to each company's policy covering future travel credits (FTCs) and refunds on canceled trips. We have also provided links to relaxed cancelation terms for bookings on future vacations.
 
In general, tour operators and river cruise companies are offering generous incentives to customers who accept future travel credits (FTCs) in lieu of a refund on a trip that has been canceled by the operator. These FTCs can be applied to a future vacation with the same operator and booked at Vacations To Go’s terrific rates.
 
Tour operators and river cruise companies are advising customers who have canceled and are due refunds that those funds will be returned within 30 to 90 days of the cancelation date.
 
No further action is needed if the booking is canceled and it is not necessary to contact Vacations To Go.
 
Abercrombie & Kent

• Canceled trips: all departures through May 31
• Future travel credit for departures that have been canceled by the operator
• Special considerations for existing and new bookings

 Adventures by Disney

• Canceled trips: most departures through May 31, plus additional departures in select destinations
• Rebooking offers for departures that have been canceled by the operator will be communicated to affected customers
• Temporary cancelation policy and final payment extension for future departures

African Travel

• Canceled trips: select departures through May 31
• Rebooking offers for departures that have been canceled by the operator will be communicated to affected customers
• Relaxed cancelation terms for future departures

Alexander+Roberts

• Canceled trips: none
• Relaxed cancelation terms are available for all departures

AmaWaterways

• Canceled trips: all departures through May 31
• Future cruise credit for departures that have been canceled by the operator
• Peace of Mind policy for bookings on future departures

American Cruise Lines

• Canceled trips: all departures through May 3
• Future cruise credit or refund policy for departures that have been canceled by the operator
• Cruise with Comfort policy for bookings on future departures

American Queen Steamboat Company

• Canceled trips: all departures through May 16
• Future cruise credit or refund policy for departures that have been canceled by the operator
• Relaxed cancelation terms for future departures

Avalon Waterways

• Canceled trips: all departures through June 30 and all 2020 cruises featuring the Oberammergau Passion Play
• Future cruise credit for departures that have been canceled by the operator
• Avalon Assurance policy for future departures

Blount Small Ship Adventures

• Canceled trips: all departures through May 1
• Rebooking offers for departures that have been canceled by the operator will be communicated to affected customers
• Relaxed cancelation terms for future departures

Brendan Vacations

• Canceled trips: all departures through June 30
• Future travel credit for departures that have been canceled by the operator
• Book with Confidence policy for future departures

Celebrity Galapagos

• Canceled trips: all departures through May 11; all Alaska departures through July 1
• Future cruise credit or refund policy for departures that have been canceled by the operator
• Cruise with Confidence policy for future departures

CIE Tours

• Canceled trips: all departures through May 31
• Rebooking offers for departures that have been canceled by the operator will be communicated to affected customers

Collette

• China departures through August 31; all 2020 departures of "Springtime Tulip River Cruise" and trips featuring the Oberammergau Passion Play; all other departures through May 15
• Future travel credit or refund policy for departures that have been canceled by the operator
• Travel Protection Plan for future departures

Contiki

• Canceled trips: all departures through June 30
• Future travel credit for departures that have been canceled by the operator
• Buy with Confidence policy for future departures

Cosmos

• Canceled trips: all departures through June 30 and all 2020 tours featuring the Oberammergau Passion Play
• Future travel credit for departures that have been canceled by the operator
• Relaxed cancelation terms for future departures

CostSaver by Trafalgar

• Canceled trips: all departures through June 30 and all 2020 tours featuring the Oberammergau Passion Play
• Future travel credit for departures that have been canceled by the operator
• Book with Confidence policy for future departures

CroisiEurope

• Canceled trips: all Europe departures through May 15, all Africa departures through May 31
• Future cruise credit for departures that have been canceled by the operator
• Relaxed cancelation terms for future departures

Crystal River Cruises

• Canceled trips: all departures through June 1 all 2020 cruises featuring the Oberammergau Passion Play
• Future cruise credit or refund policy for departures that have been canceled by the operator
• Crystal Confidence policy for future departures

Emerald Waterways

• Canceled trips: all departures through June 30
• Future cruise credit for departures that have been canceled by the operator
• Relaxed cancelation terms for future departures

G Adventures

• Canceled trips: all departures through May 31. The one exception to this suspension is the Norwegian Arctic Encompassed Expedition beginning on May 29.
• Future travel credit for departures that have been canceled by the operator
• Book with Confidence policy for future departures

Gate 1 Travel

• Canceled trips: all departures through June 30
• Future travel credit for departures that have been canceled by the operator
• Revised cancelation terms for future departures

Globus

• Canceled trips: all departures through June 30 and all 2020 tours featuring the Oberammergau Passion Play
• Future travel credit for departures that have been canceled by the operator
• Relaxed cancelation terms for future departures

Hurtigruten

• Canceled trips: Norwegian coastal departures through May 20, global expedition departures through May 12, MS Roald Amundsen departures through July 1
• Future cruise credit for departures that have been canceled by the operator (use this form to request the FCC)
• Risk-Free Rebooking policy for select departures

Insight Vacations

• Canceled trips: all departures through June 30 and all 2020 tours featuring the Oberammergau Passion Play
• Future travel credit for departures that have been canceled by the operator
• Relaxed cancelation term for future departures

Intrepid Travel

• Canceled trips: all departures through May 31
• Future travel credit for departures that have been canceled by the operator
• Relaxed cancelation terms for future departures

Luxury Gold

• Canceled trips: all departures through June 30
• Future travel credit for departures that have been canceled by the operator
• Relaxed cancelation terms for future departures

Monograms

• Canceled trips: all departures through June 30
• Future travel credit for departures that have been canceled by the operator
• Relaxed cancelation terms for future departures

Natural Habitat Adventures

• Canceled trips: all departures through April 15
• Rebooking offers for departures that have been canceled by the operator will be communicated to affected customers

Ponant

• Canceled trips: all departures through May 15
• Future cruise credit for departures that have been canceled by the operator
• Worry-Free Booking policy for all departures

Quark Expeditions

• Canceled trips: none
• Risk-Free Rebooking policy for select departures

Riviera River Cruises

• Canceled trips: all departures through May 31
• Future travel credit for departures that have been canceled by the operator through April 23 and future travel credit for departures from April 24 through May 31 
• Relaxed cancelation terms for future departures

Rocky Mountaineer

• Canceled trips: all departures through July 1
• Future travel credit for departures that have been canceled by the operator
• Relaxed cancelation terms for future departures

Scenic Luxury Cruises & Tours

• Canceled trips: all departures through June 30
• Future cruise credit for departures that have been canceled by the operator
• Relaxed cancelation terms for future departures

Silversea Cruises

• Canceled trips: all departures through May 12
• Future cruise credit or refund policy for departures that have been canceled by the operator
• Relaxed cancelation policy for future departures

SITA Tours

• Canceled trips: all departures through April 30
• Rebooking offers for departures that have been canceled by the operator will be communicated to affected customers
• Relaxed cancelation terms are available for future departures

Tauck

• Canceled trips: all departures through May 15 and and all 2020 tours featuring the Oberammergau Passion Play
• Rebooking offers for departures that have been canceled by the operator will be communicated to affected customers
• Relaxed cancelation policy for future departures

Trafalgar

• Canceled trips: all departures through June 30 and and all 2020 tours featuring the Oberammergau Passion Play
• Future travel credit for departures that have been canceled by the operator
• Book with Confidence policy for future departures

U by Uniworld

• Canceled trips: all departures through May 8
• Rebooking offers for departures that have been canceled by the operator will be communicated to affected customers
• Relaxed cancelation policy for future departures

Uniworld Boutique River Cruise Collection

• Canceled trips: all departures through May 8
• Rebooking offers for departures that have been canceled by the operator will be communicated to affected customers
• Relaxed cancelation policy for future departures

Viking

• Canceled trips: all departures through June 30
• Future cruise credit or refund policy for departures that have been canceled by the operator
• Risk-Free Guarantee for bookings on future departures