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Collette Vacations

Deposit and Final Payment

To reserve a Collette tour, a non-refundable deposit is required at the time of booking to secure your reservation. If you have selected instant purchase, non-refundable air, you are required to pay the full air cost in addition to the $250 deposit at time of booking (all of which is non-refundable).

ToursDeposit AmountFinal Payment Due Date
All tours, cruises & cruise tours (excluding Antarctica)$250 per person60 days before departure for land tours; 120 days before departure for cruises
Antarctica cruises$500 per person at time of booking plus an additional $1,000 is due 180 days prior to departure120 days before departure

Collette accepts MasterCard, Visa, American Express, or Discover.

Collette reserves the right to cancel the reservation and impose cancellation charges if payments are not received within the specified periods.

Cancellation and Refunds

Cancellation and refund policies vary, with penalties increasing as the departure date approaches. If a cancellation of a confirmed booking or a transfer to a new travel date occurs, Collette will assess the following penalties:

ToursDays Prior to Sailing DateCancellation Charge
River Cruises: including Europe, Russia, Egypt and China 91+ days prior to departure
90-61 days prior to departure
60-31 days prior to departure
30-0 days prior to departure
50% of trip price
85% of trip price
100% of trip price
Galapagos & Antarctica 121+ days prior to departure
120-90 days prior to departure
89-0 days prior to departure
60% of trip price
100% of trip price
Ocean cruises 91+ days prior to departure
90-61 days prior to departure
60-31 days prior to departure
30-0 days prior to departure
35% of trip price
60% of trip price
100% of trip price
All other Collette tours 60+ days prior to departure
60-16 days prior to departure
15-1 days prior to departure
Day of departure and after
30% of total cost
50% of total cost
100% of trip price

Air is 100% nonrefundable once paid in full. If cancelled prior to being paid in full the above cancellation fees will also apply to air. Instant purchase air and its associated taxes, fees and surcharges are 100% non-refundable at time of reservation. Upon cancellation of transportation or travel services where you, the customer, are not at fault and have not cancelled in violation of the terms and conditions above, you will be refunded 100%.

A handling fee of $25.00 per transaction will be assessed for any change or revision made to a reservation. A change of departure date within 11 months of departure will be treated as a cancellation and cancellation charges will apply.

Deposit, payment, and cancellation terms may differ for group bookings.

Timetables and rates are subject to change, and exceptions may apply for holiday departures. Please confirm payment and cancellation policies with your Vacations To Go travel counselor at time of booking.

Purchase of travel insurance may reduce or eliminate the cancellation fees outlined above. For more information please call your Vacations To Go travel counselor.