Over 8 million happy customers since 1984
Alexander+Roberts: Payments & Refunds
To reserve an Alexander+Roberts tour, a deposit is required within 7 days of booking.
| Program | Deposit Amount | Final Payment Due Date |
|---|---|---|
| Silver Galapagos, Silver Discoverer, Antarctica, New Zealand, Botswana, Uganda, Bhutan, Sri Lanka, Burma, private luxury train programs. | $1,500 per person | 120 days prior to departure |
| All other programs | $400 per person | 90 days prior to departure |
Alexander+Roberts accepts Visa, MasterCard, Discover and American Express.
Reservations made within final payment periods require full payment at the time of booking.
Cancellation and refund policies vary, with penalties increasing as the departure date approaches. If a cancellation occurs, Alexander+Roberts will assess the following penalties:
| Program | Days Prior to Departure | Cancellation Charge |
|---|---|---|
| Botswana, Uganda, Congo, Antarctica, Splendid Waterways of the Czars, India Tiger safaris, Bhutan, Sri Lanka, Burma, private luxury train programs |
121 days or more 120 to 91 days Within 90 days |
$1,500 per person, plus airline penalties 50% of program price, plus airline penalties 100% of program price, plus airline penalties |
| Galapagos and Silver Discoverer programs |
121 days or more 120 to 91 days Within 90 days |
$400 per person, plus airline penalties 50% of program price, plus airline penalties 100% of program price, plus airline penalties |
| All other programs |
91 days or more 90 to 61 days Within 60 days |
$400 per person, plus airline penalties 50% of program price, plus airline penalties 100% of program price, plus airline penalties |
All requests for refunds will be considered promptly, but they must be in writing and received within 30 days of the return date of the tour. There is no refund for unused services or unused portions of your trip.
After any payment has been made a minimum $50 fee will be charged for any change made to hotels, sightseeing, and ground or air transportation. Changes are considered cancelled services and additional cancellation penalties may apply.
Timetables and rates are subject to change, and exceptions may apply for holiday departures; please confirm payment and cancellation policies with your Vacations To Go travel counselor at time of booking. Deposit, payment and cancellation terms may differ for group bookings.
Purchase of travel insurance may reduce or eliminate the cancellation and interruption fees outlined above. For more information please call your Vacations To Go travel counselor.