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Terms and Conditions

Contiki

Luggage size restrictions are strictly enforced on all tours. Maximum size on most tours is 29" x 20" x 10" (73cm x 50cm x 23 cm) and maximum weight is 20 kgs (non expanding). Maximum size for Scandinavian and Camping tours is 28" x 18" x 9" (70cm x 45cm x 23cm) and maximum weight of 20 kgs. Metal framed backpacks will not be allowed. It is best to ensure that your suitcase/backpack is the correct size before departure. If not, you could incur the extra cost of buying a new suitcase and storing your excess luggage.

Depending on your nationality, you may need visas to enter certain countries included in your tour. You are responsible for obtaining all necessary visas prior to the departure of your tour. Consult your travel agent well in advance to determine which visas you will require and how to obtain them. Important: visas can take up to six weeks to obtain and a fee is normally charged. Failure to obtain all necessary visas could cause you to miss part of your tour and will result in considerable expense and inconvenience. It is better to apply for ALL visas through your travel agent before you leave home. (For U.S. passport holders, a good resource is Zierer’s Visa website at http://www.zvs.com/)

If you cancel
  1. Notice of cancellation must be made in writing to Contiki
  2. If you cancel, your deposit is non-refundable upon cancellation by you
  3. Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in terms of the schedule set out hereunder. This is expressed as a percentage of the vacation price and is calculated as follows.
Period of Notice: Cancellation Fee

More than 45 days notice: Deposit is forfeited.
45-22 days: 25% (22% in Australia) of tour fare
21-8 days: 30% (33% in Australia) of tour fare
7-1 days: 50% (55% in Australia) of tour fare
Day of departure: 100% of tour fare.

If you fail to join a tour or join it after its departure or leave it prior to its completion, no vacation price refund can be made. Please note that if the reason for cancellation falls within the terms of any vacation insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company.

These cancellation fees also apply to additional accommodation booked prior to and after your tour. However a hotel accommodation which is cancelled within 14 days of the booked dates incurs a 100% cancellation charge.