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Terms and Conditions

Adventures by Disney

Payment Requirements/Remitting Payments:
Payment must be received on the date set forth in the Guest Confirmation or vacation packages will be cancelled. Adventures by Disney Travel Services, Inc. accepts all major credit cards. Payments must be made in U.S. dollars.

Name Changes, Guest Cancellations, Refunds:
Reservations and package components are non-transferable. Adventures by Disney will make a reasonable effort to accommodate changes to guest names prior to departure; however, Adventures by Disney reserves the right to pass on to the traveler any third party costs (such as from airlines or Suppliers) incurred in so doing. Travelers may cancel by telephone or in writing. The time of cancellation will be the date upon which Adventures by Disney receives notice. If you make changes to the vacation commencement date or itinerary, it will be deemed a cancellation. If you cancel, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. Regardless of when you book, your $300 deposit is refundable for 10 calendar days from booking. If you cancel after this period, the following cancellation fees, calculated in days prior to vacation start date, will apply:

  • 90 days or more: $300 per person
  • 60-89 days: 25% of the land package price
  • 30-59 days: 50% of the land package price
  • 0-29 days: 100% of the land package price

No refunds will be made in the event of interruption or cancellation by the traveler after the vacation start date. All appropriate refunds will be made by Adventures by Disney. The cancellation terms above apply only to the land package price and exclude, among other things, cancellation charges from air carriers.

Prices:
Prices by Adventures by Disney are based on rates (including foreign exchange rates) known at the time of printing. Although Adventures by Disney expects these prices to remain in effect throughout the season, they reserve the right to increase prices without notice. Prices will be confirmed or advised at the time you book. Once they receive your deposit, your land package price is guaranteed and any subsequent price increases will be at their expense.

Airlines:
Special airfares must be purchased in conjunction with a land package and cannot be combined with any other offer. Airlines may impose change or cancellation charges in addition to those set forth above. In purchasing, selling or arranging your airfare, Adventures by Disney is acting as an agent only and has no liability or responsibility for the performance of services by the airlines including, but not limited to, accident, death, personal injury, property damage or flight delay. An airline ticket constitutes the entire agreement between the traveler and the airline, even if purchased through Adventures by Disney.

Eligibility:
Guests must be at least 4 years of age to vacation with Adventures by Disney. The brochure and Web site establish recommended minimum ages for each vacation based on several factors; however, some activities within a vacation may have different minimum ages than their overall recommended minimum age. An adult over 18 years old must accompany all children under age 18. For details, please ask your Vacations To Go travel counselor. By sending a deposit, you represent and certify that you do not have any physical condition or disability that would create a hazard for you, the Adventure Guides or other guests. Adventures by Disney reserves the right to deny participation to any guest at any time and to remove from any vacation, at the guest's sole expense, any guest whose condition is such that he or she could create a hazard to himself or herself, the Adventure Guides or other guests, or otherwise impacts the enjoyment of other guests.

Claims/Notice/Requirements/Time Limits:
No claim for delay, detention, personal injury, illness, emotional distress or death of a guest, or for loss of or damage to any of your property, may be brought against Adventures by Disney unless you provide written notice to them within 6 months after the date of the event upon which such claim is based (within 30 days after the termination of the tour for a claim of property loss or damage). Also, no legal action may be brought against them for any damages, unless such legal action is commenced within 1 year from the date of the event upon which such claim is based (within one year after the termination of the tour for a claim of property loss or damage), and legal process relating to such action is served within 120 days after filing, notwithstanding any provision of law of any state, territory, possession or country to the contrary. Adventures by Disney liability for loss of or damage to your property is limited to $300 per Guest per tour, unless upon the commencement of the tour you declare the true value of the property in writing and pay 5% of the true value declared in excess of $300 to them, in which case their liability will be limited to the true value declared not to exceed $5,000. All settlements will be made based on actual cash value (replacement cost, less depreciation) up to the stated limits of their liability.

Travel Advisories/Documentation Required to Travel: All guests must have valid government-issued proof of citizenship to travel, in addition to any other requirements of the country of origin and countries visited. Those without proper documentation may be denied travel. For more details, please ask your Vacations To Go travel counselor.

Vacation Protection Plan:
The Vacation Protection Plan provides insurance coverage for trip cancellation and interruption, baggage protection and delay, travel accidents and delay, and emergency medical and dental services and associated transportation. The Plan is automatically included in all reservations, but you may elect to decline coverage. If you purchase and pay for the Plan in full within 14 days of making your reservation, certain pre-existing medical conditions may also be covered; however, if you purchase and pay in full for the Plan more than 14 days after making your reservation (but no later than the final payment due date), pre-existing medical conditions will not be covered. Conditions and restrictions apply. Please ask your Vacations To Go travel counselor.

California Seller of Travel:
California law requires certain sellers of travel to have a trust account or bond. This business has a bond issued by Safeco Insurance Company of America in the amount of $1,500,000. Registration as a seller of travel does not constitute approval by the State of California.

For Persons Located in California:
Adventures by Disney is a participant in the Travel Consumer Restitution Corporation ("TCRC"). If you were located in California at the time of sale, you may request reimbursement from TCRC if you are owed a refund of more than $50 for transportation or travel services, which was not refunded in a timely manner by Adventures by Disney. The maximum amount that may be paid by the TCRC to any one guest is the total amount paid by or on behalf of the guest to them, not to exceed $15,000. A claim must be submitted to the TCRC within six months after the scheduled completion date of the travel. A claim must include sufficient information and documentation to prove your claim, plus a processing fee. You must agree to waive your right to other civil remedies against Adventures by Disney for matters arising out of a sale for which you file a claim with the TCRC, if you were located in California at the time of the sale. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to (415) 927-7698.
For Persons Not Located In California:
If you were not located in California at the time of sale, this transaction is not covered by the California TCRC.

Itinerary Changes and Cancellation by Adventures by Disney:
Adventures by Disney will make every reasonable effort to operate the vacations as advertised; however, they reserve the right to curtail or modify the itinerary, or to substitute activities, hotels, meals or transportation as they deem necessary. They further reserve the right to reduce the number of Adventure Guides to one, and to modify other services to accommodate a smaller group, if a minimum number of guests is not reached. Similarly, they may marginally exceed the stated group maximum size if necessary to accommodate a family. Please also note that during certain holidays and peak periods, some activities may be disrupted or unavailable. None of these modifications or changes shall affect the land package price. They reserve the right to cancel a trip at any time for any reason, such as if there are too few guests, or if the quality of the trip or the safety of the guests would, in their opinion, be compromised, such as may result from unforeseen circumstances or other circumstances beyond their reasonable control. If you purchase air travel through Adventures by Disney and they cancel your adventure prior to its scheduled start date, they will attempt to re-book you, and they will bear any airline re-booking charges, on another departure of the same adventure during the same season, subject to availability, failing which they will issue a full refund of all monies paid by you to them for the canceled adventure, including land package, airfare and Vacation Protection Plan (unless you have filed a claim), which refund shall constitute a full settlement. If you do not purchase air travel through Adventures by Disney and they cancel your adventure prior to its scheduled start date, they will attempt to re-book you on another departure of the same adventure during the same season, subject to availability; however, you will bear any resulting airline re-booking charges and if they are unable to re-book you on another departure, their sole obligation to you is to refund your payment to them for the land portion and Vacation Protection Plan (unless you have filed a claim), which refund shall constitute a full settlement, and neither Adventures by Disney nor Vacations To Go assume responsibility for any losses incurred by you on account of non-refundable air tickets or otherwise.

Guests Needing Special Assistance:
Certain itineraries may include activities that present challenges to or are not suitable for guests with special needs. Adventures by Disney strongly recommends that guests requiring assistance be accompanied by a companion who is capable of, and totally responsible for, providing assistance. Neither they nor their Suppliers may physically lift or assist guests onto transportation vehicles or otherwise. Please contact your Vacations To Go travel counselor to discuss your specific needs.

Special Requests:
Adventures by Disney will make every effort to accommodate special requests, such as smoking, adjacent or connecting rooms, bed size and dietary needs; however, they cannot guarantee that these requests will be accommodated.

Arrive Early or Stay Late:
Adventures by Disney recommends that you arrive a day or two prior to the start of your escorted vacation to get acclimated, or stay a day or two after to extend your vacation on your own, all at additional cost to you. Please ask for price and availability, which unfortunately cannot be guaranteed. On some adventures, airport meet & greet and hotel transfer services are available in connection with these additional days. The special rates for these additional days are only available if booked in conjunction with a land package and cannot be combined with any other offer.

Guest Feedback:
While not required, Adventures by Disney welcomes guest suggestions, ideas, feedback and comments. You hereby grant them and their affiliates the right, but do not impose the obligation, to use, disclose and implement any Guest Suggestions you choose to communicate to Adventures by Disney without any liability, compensation or obligation on their part.

Service Providers:
The services provided in connection with the itineraries, including, without limitation, transportation, hotel accommodations, restaurants, and other services are purchased from various independent suppliers who are not affiliated with Adventures by Disney in any way. Although Adventures by Disney endeavors to choose the best suppliers available, they have no right to control the suppliers' operations and therefore make these travel arrangements upon the express conditions that they and their own agents, employees and affiliates shall not be liable for any delay, mishap, inconvenience, expense, irregularity, bodily injury, or death to person, damage to property occasioned through the conduct or default of any Supplier, each of which is subject to laws of the state or country where the service is provided. As a condition precedent to your participation in the vacation package, Adventures by Disney and some of their Suppliers require that you execute and return to them an assumption of the risks and release of liability form.